UnitWise

Effective Date: 2024/12/29

UnitWise ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including property landing pages and account management features. By accessing or using UnitWise, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services:

• Name, email address, and phone number.
• Login credentials for your account.
• Information related to properties you manage on the platform, such as property details, amenities, and QR code settings.

1.2 Non-Personal Information

We may collect non-identifiable information, such as:

• Browser type and version.
• IP address and device information.
• Usage data, such as pages viewed and time spent on the platform, including property landing pages.

1.3 Cookies

We use cookies to enhance your experience and analyze site usage. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information collected to:

• Provide, maintain, and improve our platform services, including property landing pages.
• Manage user accounts and enable QR code functionality for properties.
• Respond to customer inquiries and provide support.
• Analyze usage patterns to enhance user experience.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing services, such as hosting and analytics providers.
• Legal Requirements: If required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred.

4. Data Security

We employ robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to provide the highest level of protection, it’s important to note that no system of data transmission or storage on the internet can be completely infallible.

5. Property Landing Pages

When users scan a QR code assigned to a property, they are directed to a landing page hosted on our platform. These landing pages may display information provided by property owners or managers, such as property rules and amenities.

• Data from Scanners: If users interact with the landing page (e.g., digitally signing terms), we may store that interaction for verification and record-keeping purposes.
• Personal Information on Landing Pages: Property owners or managers are responsible for ensuring that no sensitive personal information is included in landing page content.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for data processing where applicable.
• Opt-out of marketing communications at any time.

To exercise your rights, contact us at [Insert Contact Email].

7. Payments

At this stage, UnitWise does not accept online payments to ensure a more personalized and secure onboarding experience for our clients. All payments are handled manually between clients and the UnitWise team, and no financial information, such as credit card or bank details, is collected or stored on our platform.

8. Third-Party Links

Our platform may contain links to third-party websites, such as Google Maps. We are not responsible for the privacy practices of these external sites. Please review their privacy policies when visiting.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• UnitWise Support
• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

Terms of Service

Effective Date: 2024/12/29

Welcome to UnitWise! These Terms of Service ("Terms") govern your use of our platform, including property management tools, QR code functionality, and property landing pages. By accessing or using UnitWise, you agree to these Terms. If you do not agree, you may not use our services.

1. Acceptance of Terms

By creating an account, scanning a QR code, or using any part of the UnitWise platform, you confirm that you:

• Are at least 18 years old or have the consent of a legal guardian.
• Agree to abide by these Terms and our Privacy Policy.

2. Account Responsibilities

2.1 Account Creation

You are responsible for providing accurate and complete information during application. This includes your name, email, and any other required details.

2.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility. Notify us immediately if you suspect unauthorized access to your account.

3. Use of the Platform

3.1 Acceptable Use

You agree to use UnitWise for lawful purposes and in compliance with these Terms. Prohibited activities include, but are not limited to:

• Sharing false or misleading information about properties.
• Uploading harmful, obscene, or offensive content.
• Using the platform to conduct fraudulent activities or infringe on others' rights.

3.2 Property Landing Pages

Property owners and managers are responsible for the content provided on property landing pages. UnitWise is not liable for the accuracy of information displayed or any disputes arising from it.

3.3 QR Code Usage

QR codes generated by UnitWise are for use solely with the properties you manage. Any misuse of QR codes, such as using them for unauthorized purposes, is prohibited.

3.4 Disclaimer of Responsibility for Managed Properties

UnitWise provides the ability for tenants to view and digitally accept terms before accessing full amenity details, such as WiFi credentials. However, UnitWise is not responsible for any damages, losses, or disputes arising from violations of these terms. Property owners and managers retain full responsibility for resolving any issues related to such violations.

4. Payments and Account Status

4.1 Payment Options

UnitWise offers two payment plans:

• Monthly Payments: Payment is due each month based on the date specified on your dashboard.
• Annual Payments: A one-time payment covering 12 months. Although the upfront cost is higher, this option saves you 15% compared to monthly payments.

Your payment reference and next payment due date are displayed on your dashboard for your convenience.

4.2 Account Upgrades

You can upgrade your account at any time. Upon upgrading, you are not required to pay the new package rate immediately. Your current billing cycle will continue until the next payment due date, at which point the new package rate will apply.

4.3 Frozen Accounts

Accounts that fail to make payments within three (3) working days after the due date will be frozen. When an account is frozen:

• All landing pages associated with the account will be deactivated.
• Users attempting to access a landing page will see a message prompting the property manager to take action by resolving the outstanding payment.
• Access to the account dashboard and all services will be restricted.

4.4 Reactivation of Accounts

Frozen accounts can be reactivated by completing the outstanding payment. Once payment is confirmed:

• All landing pages and services will be restored.
• The account will resume full functionality.

5. Termination of Service

We reserve the right to suspend or terminate your account if:

• You breach these Terms.
• Your activities disrupt or harm the platform or other users.
• Legal or regulatory requirements mandate termination.

6. Intellectual Property

All content on the UnitWise platform, including but not limited to text, graphics, logos, and software, is owned by UnitWise or its licensors. You may not copy, modify, distribute, or use this content without our explicit permission.

7. Disclaimer of Warranties

UnitWise provides the platform "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that the platform will be error-free, uninterrupted, or meet your expectations.

8. Limitation of Liability

To the maximum extent permitted by law, UnitWise and its affiliates are not liable for:

• Indirect, incidental, or consequential damages arising from your use of the platform.
• Loss of data or profits due to technical issues, unauthorized access, or user actions.
• Content inaccuracies on property landing pages.

9. Modifications to Terms

UnitWise reserves the right to update these Terms at any time. Changes will be effective upon posting to the website. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or the use of UnitWise will be resolved in the courts of Port-Elizabeth.

11. Contact Us

If you have questions or concerns about these Terms, please contact us:

• UnitWise Support
• Email: [Insert Email Address]
• Phone: [Insert Phone Number]